Features

Service Desk

You can effectively manage user requests and support requests.

Knowledge Base

You can create an information pool with the issues resolved in the Service Desk and Problem Management modules.

Change Management

You can plan and manage all minor and major changes in IT infrastructure.

For any of the modules below, you can access the feature details by clicking the Detail Information button.

Asset and Inventory Management

You can manage the lifecycle of all your IT assets and track your inventory in real time.

Maintenance/Service Management

You can manage the maintenance of assets, warranty processes, training and consultancy services received from other companies.

Problem Management

You can identify recurring IT problems and eliminate problems by performing root cause analysis.

Project Management

You can effectively manage all stages of IT projects from planning to completion.

Procurement Management

You can plan and manage all minor and major changes in IT infrastructure.

Action Management

You can create tasks for situations that require improvement and clarify follow-up processes by assigning responsible persons.