Problem Management
You can identify recurring IT problems and eliminate problems by performing root cause analysis.
























01


Thanks to flexible analysis for different problem types, you can perform detailed root cause analysis by choosing the one you need from 3 different root cause analysis options: Standard, Cause Analysis and Fishbone Diagram.
02


You can instantly view all problem records on the Dashboard screen, and you can monitor the records created with category, priority, status-based graphs on a single screen.
03


In order to effectively collect the feedback needed in the problem solving process, you can easily request feedback from relevant individuals or teams and conduct the pre-solution evaluation process in a healthier way thanks to the Send to Feedback feature.
04


Thanks to the Knowledge Base integration in the system, you can easily access how similar problems have been solved before, you can review past solutions and integrate content suitable for the current problem directly into the solution process.
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